EXPERIENCE DESIGNER

Iā€™m a designer obsessed with problems ā€” Let me solve yours.

FEATURED WORK

PROBLEM
System-directed Putaway tasks launched without a key exception path, blocking rollout until we could deliver a fast, reliable way to skip unusable locations with the visibility needed to resolve problems and keep inbound work flowing.

IMPACT
šŸ“ˆ $312k Annual Labor Savings through improved task sequencing and WIP insights (projected)

šŸš€ High 87.5 Usability Score (UMUX-L) captured from pilot participants after 2 days of use

ā³ Reduced Research Time through improved visibility and fewer recurring issues over time

Putaway Skip Location

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PROBLEM
A fragmented and repetitive process to remove empty trailers from dock doors regularly caused delays and confusion between Inbound and Yard operations, and no systemic trigger existed to introduce automation.

IMPACT
ā³ Decreased time on task by 30 seconds per trailer through reduced manual steps (10m saved for every 20 trailers worked)

šŸ“‰ Reduced risk of errors and safety incidents through physical verification requirements

Release Trailer

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PROBLEM
Legacy process required inbound freight to be moved into storage locations before being used for outbound orders, creating redundant labor when the same product is received and shipped on the same day.

IMPACT
šŸ“ˆ $1.2M Annual Labor Savings through reduced touches and increased CPH (projected)

ā³ Decreased time on task by 10 minutes for Stocking DCā€™s & 45 seconds for Flatbed DCā€™s

Opportunistic Cross-Dock

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Proven Results

  • Michelle brought invaluable insight to projects, always ensuring that user feedback was at the center of her design work. Her thoroughness, organizational super power, and constant dialogue with users have helped the team deliver solutions that have proven to address operational pain points.

    ā€” Engineering Manager

  • You have continued to uncover gaps/solutions in your respective domains that contributed to the overwhelming success of our go-live. Outside of operational metrics, your efforts have led to an overall reduction of training, onboarding and an increase in system confidence, trust, and usability.

    ā€” EVP Customer Experience (team recognition)

  • Michelle led a discovery call with two supply chain operations directors...she created an interactive session equipped with visuals and activities that surfaced the answers and insights she needed to capture... her engaging approach earned meaningful trust from a director who's typically more hands off.

    ā€” Principal UX Designer

  • Michelle not only proved to be a fast learner but also added immense value by asking the right questions...the team had a true professional looking for opportunities to enhance the user experience...Michelle's research work, combined with a design-balanced approach, is proving invaluable to the team.

    ā€” Principal Engineer

  • Michelle is always a step ahead... She recently did the right thing by taking it upon herself to create a template for our DC survey efforts. Michelle streamlined everything from survey creation, synthesis of the results, quantification of usability metrics... all to turn the arduous process into a scalable and repeatable one...

    ā€” Staff UX Designer

  • You executed efficiently from design to deployment, meeting your commitments and delivering a quality enhancement that will bring operational benefit... Thanks to your quick resolution to pilot findings, the enhancement is rolling out to a second site this week with network rollout to soon follow.

    ā€” Senior Product Manager (team recognition)